frequently asked questions
general membership
What membership options does Elite Fitness offer?
We offer two membership types:
Classic Membership (Weekly or Lock-In)
Full access to gym equipment and free weights
Access to steam room and sauna
No group fitness classes
Signature Membership (Weekly or Lock-In)
Full access to gym equipment and free weights
Access to steam room and sauna
Unlimited group fitness classes
If you’re unsure which option suits you, our team can help you decide.
Membership fees are direct debited fortnightly from your nominated bank account or approved payment method. All payments are processed through our secure third-party payment provider.
How are membership payments processed?
Is there a lock-in contract?
We offer both weekly (non-lock-in) and lock-in membership options.
Lock-in memberships require you to complete the full agreed term. If you wish to exit early, the remaining balance must be paid.
Non-lock-in memberships require 14 days’ written notice to cancel.
How do I cancel my membership?
To cancel your membership, please provide written notice (email or in person).
Non-lock-in memberships require 14 days’ notice.
Lock-in memberships require payment of the remaining contract balance before termination.
Can I freeze my membership?
Yes. If you need to temporarily pause your membership, please contact our staff in advance.
Freeze requests must be approved and cannot be applied retrospectively.
Free Trial & Guest Pass
Do you offer a free trial?
What does the One-Day Free Pass include?
Yes — we offer a One-Day Free Pass so you can experience Elite Fitness before joining.
Your free pass includes:
Access to gym machines
Access to free weights
Access to steam room and sauna
It does not include group fitness classes.
How long is the free pass valid?
The free pass is valid for one day only from the date it is redeemed. It cannot be transferred or extended.
Club Access & Rules
Can I bring a friend in with me?
No. Memberships and passes are strictly individual.
Each person entering the Club must hold their own valid membership or approved guest pass. Allowing someone to enter using your access (tailgating) may result in suspension or termination of your membership.
Are fitness classes included in all memberships?
No. Fitness classes are only available to members with a Signature Membership.
Classic members do not have access to group classes.
Do all members have access to the steam room and sauna?
Yes. All active members can access the steam room and sauna during operating hours, unless temporarily closed for maintenance or safety reasons.
What should I wear to the gym?
Appropriate gym attire and enclosed footwear must be worn at all times in training areas.
Can I film my workouts?
You may film yourself provided you:
Do not film other members or staff without consent
Do not disrupt other members
Follow staff directions
Unauthorised filming of others may result in membership suspension.
Health & Safety
Do I need to be medically cleared before joining?
By becoming a member, you confirm that you are medically sound to undertake exercise.
If you have any health concerns, we strongly recommend consulting a medical professional before starting a fitness program.
Is Elite Fitness staffed at all times?
Please check with our team regarding staffed hours. Members must follow all Club rules whether staff are present or not.
Still Have Questions?
Our team is here to help.
Visit us in-club or contact us directly and we’ll be happy to assist you.